Insurance Australia Group (IAG) has an attitude when it comes to partnerships: they want people who are deeply committed, to them, to understanding their business and delivering to their agenda. It’s just the sort of long term relationship we are up for, and why we’ve delivered so many IAG projects. 

The Client’s main objectives:

IAG’s business is focused on projects meeting three key strategic priorities:

  • Customer – World-leading customer experiences
  • Simplification – Simplified, modular and optimised cost operating model
  • Agility – An agile organisation distinguished by innovation, speed and execution skills

The Solution

For each project we start work with a review of the program, budget and business outcomes to understand exactly how success will be measured against IAG’s priorities.

Then we work to a philosophy of transparent collaboration, with a team of ‘best-in-class’ consultants working in parternship with the IAG internal stakeholders to ensure agenda driving solutions.

Since 2014 this approach has delivered successful outcomes across some pretty diverse projects, like:

  • IAG Workplace Relocation / Fitouts – Forming project delivery strategy for temporary relocation and consolidation of IAG businesses / delivery of office fitout works
  • IAG Renewables & Efficiencies Program of Works – Investigation of efficiency and sustainability opportunities within the IAG property portfolio, providing the appropriate advice to assist IAG in selecting feasible projects
  • Motorserve Customer Hub/Repair Hub Projects – Advising and delivering an appropriate project delivery strategy for the rollout of the Motorserve business across NSW
  • NRMA Insurance Retail Kiosks – Accelerated delivery of retail premises involving multiple stakeholders
  • Make Good Projects – Assisting IAG with strategic negotiation and delivery of make good works on multiple premises of varying sizes throughout Australia
  • Workplace Advisory Services – Technical due diligence of premises options in Sydney (35,000sqm), Melbourne (30,000sqm) and Perth (6,000sqm)

Outcomes delivered

  • Planning driven results – Ensuring we comprehensively articulate a program of works, describing the end-to-end project, we deliver those projects
  • The efficient procurement of partnering consultants and contractors
  • Cost optimisation. Consistent adherence to fixed budgets / delivery of cost savings to IAG through effective planning
  • Sucessful implementation of different project delivery models, staying agile in order to deliver the project based on the definition of ‘project success’
Our Clients